1. Scope
This policy applies to paid Verge API credit and any Verge plan purchased from Premier Global Management, LLC. Verge is a digital service; there are no physical items to return. A purchase is available only when the relevant payment option is enabled.
2. Unused paid credit
You may request a refund of the unused portion of paid API credit within 14 days of purchase. Include your account email and transaction reference. Any amount already used to pay for completed API requests is excluded from this discretionary refund, except where a billing error, failure to provide the service, applicable seller terms, or law requires otherwise.
Free, promotional, or bonus credit has no cash value and cannot be refunded. Refunded credit is removed from your account. A refund cannot exceed the amount you paid for the eligible purchase.
3. Billing mistakes and delivery issues
Contact us if you were charged twice, paid for credit that was not added, or believe usage was charged incorrectly. Provide the transaction or request identifier, date, and a brief description so we can investigate. Do not include passwords, API keys, or full card details.
If we confirm an incorrect charge or a paid service that we did not provide, we will correct the balance or arrange the appropriate refund. If the service is faulty or materially different from its description, you retain any remedies available under applicable law. Disliking a model's output alone does not establish a billing error, but it does not limit any statutory right you may have.
4. Subscriptions, if offered
If you expressly purchase a recurring plan, its price, billing interval, renewal terms, and cancellation method must be shown at checkout. Canceling a plan stops future renewals according to those terms. It does not automatically refund earlier usage. Any refund rights stated at purchase, in this policy, by the merchant of record, or by applicable law still apply.
5. How to request a refund
Email info@premiergm.com from your account email address with Verge refund request in the subject line. Include your transaction reference, purchase date, amount, and reason for the request. We will review the purchase and usage records and explain the outcome. Approved refunds are returned through the original payment method where supported. The time until funds appear depends on the payment provider and your bank.
6. Purchases through a merchant of record
If your receipt identifies Paddle as the seller or merchant of record, you can also request help at paddle.net. Paddle's buyer terms and refund policy apply to those transactions. For a different merchant of record, use the contact and refund instructions on your receipt. Applicable seller terms and mandatory consumer rights prevail where they provide greater protection than this policy.
7. Your legal rights
Nothing in this policy limits mandatory refund, withdrawal, or other consumer rights. Any conditions or exceptions for digital services apply only to the extent permitted by law and, where required, after the relevant notice and express consent. A request outside our discretionary refund window can still qualify where law or the applicable seller terms require it.
8. Contact
Premier Global Management, LLC, 615 S College St, Charlotte, NC 28202, United States. Email info@premiergm.com for questions about this policy.